At Gramaze Healthcare, care begins with understanding, trust, and informed consent.
This Consent to Care Policy explains how consent is obtained, what it covers, and what it means for patients and families receiving services through Gramaze.
By engaging Gramaze for care services, you acknowledge and agree to the terms outlined below.
1. Purpose of This Policy
This policy ensures that:
- Patients and families clearly understand the nature of care provided
- Consent is obtained before services begin
- Care is delivered ethically, transparently, and respectfully
- Roles, responsibilities, and limitations are clearly defined
2. Who Gives Consent
Consent may be given by:
- The patient, if they are capable of making informed decisions
- A family member, legal guardian, or authorised representative acting on behalf of the patient
By providing consent, you confirm that you have the legal authority to do so.
3. Scope of Consent
By consenting to care with Gramaze, you agree to:
- The provision of non-emergency, home-based care services
- The implementation of a personalised care plan based on assessments
- Collaboration between Gramaze caregivers, coordinators, and relevant healthcare professionals
- Adjustments to care plans as needs evolve, with communication and transparency
Consent applies to all agreed services, including:
- Elder Care
- Palliative Care
- Hospice & End-of-Life Care
- Rehabilitation & Physiotherapy
- Mental & Emotional Wellness
- Approved add-on services (e.g. Family Care Training)
4. Non-Emergency Care Acknowledgement
You acknowledge that:
- Gramaze does not provide emergency medical services
- In emergencies, local emergency services or hospitals must be contacted immediately
- Gramaze caregivers are not emergency responders
5. Medical & Care Limitations
You understand and accept that:
- Outcomes cannot be guaranteed
- Care is provided based on professional judgment and available information
- Home-based care carries inherent risks
- Some conditions may require hospital-based or specialist intervention
Gramaze will always act in the best interests of the patient, within the agreed scope of care.
6. Consent to Personal & Health Information Use
By consenting to care, you also consent to:
- The collection, use, and storage of personal and health information
- Sharing relevant information with caregivers and healthcare professionals strictly for care delivery
- Secure communication of updates with authorised family members
All data is handled in accordance with the Gramaze Privacy Policy.
7. Family & Representative Involvement
Where family members or representatives are involved:
- They may receive updates, reports, and care summaries
- They are expected to communicate honestly and promptly
- They should collaborate respectfully with caregivers and coordinators
Families may also participate in care through approved training programmes.
8. Right to Ask Questions & Withdraw Consent
You have the right to:
- Ask questions at any time about care, risks, or procedures
- Request clarification before or during care delivery
- Withdraw consent, subject to reasonable notice and contractual terms
Withdrawal of consent may affect the ability to continue services.
9. Safety & Environment Responsibility
Families agree to:
- Provide a reasonably safe home environment for caregivers and patients
- Inform Gramaze of any risks, hazards, or changes in condition
- Respect caregiver boundaries and professional standards
Gramaze reserves the right to suspend care if safety is compromised.
10. Confirmation of Understanding
By proceeding with Gramaze services, you confirm that:
- You have read and understood this Consent to Care Policy
- You have had the opportunity to ask questions
- You voluntarily consent to care under the terms described
11. Contact
If you have questions about consent or care delivery, please contact:
hello@gramaze.com
