How it works

From concern to care, made simple. Caring for someone shouldn’t feel complicated.

At Gramaze, we’ve created a simple, transparent process that helps families, caregivers, and healthcare providers work together with ease, wherever they are in the world. We combine structure, compassion, and communication, so care feels clear at every step.

Begin with Understanding

We start by listening.

Every journey begins with a personal assessment — your loved one’s health history, daily routines, and preferences.

This helps us understand not just their condition, but their comfort, personality, and lifestyle.

“Because great care starts with understanding who we’re caring for.

Personalised Care Plan

Once we know your needs, our clinical and administrative teams design a custom care plan: outlining the type of support, hours of care, and any medical or therapeutic requirements.

Families receive a digital summary for full visibility and ongoing input.

“We build the plan around you, never the other way around.

Professional Matching

We connect you with the right professionals based on expertise, personality, and availability.

Each professional in our network is carefully vetted, trained, and selected to align with your loved one’s needs and family values.

This helps us understand not just their condition, but their comfort, personality, and lifestyle.

“Because compatibility matters as much as competence.

Care Begins

Once matched, care starts, with professionalism, warmth, and regular communication.

Whether it’s daily visits, therapy sessions, or specialized medical attention, our caregivers ensure consistent support at home.

Families can receive real-time updates and check-ins through our platform.

“You stay informed, connected, and confident, always.

Ongoing Monitoring & Support

We don’t just start care, we stay with you. Our admin and medical teams regularly review each care plan, track progress, and adjust as needs evolve.

Families can share feedback anytime, and our caregivers receive continuous guidance and supervision.

“Because the best care adapts as life does.

Communication That Keeps You Close

With Gramaze, distance doesn’t mean disconnection. Families can message caregivers, receive reports, or check vitals updates easily — even from another country.

We believe peace of mind comes from knowing, not guessing.

“Transparency builds trust — and trust builds care.

Why Families Choose Gramaze

Simple process, complete visibility

Vetted, compassionate professionals

Personalised plans, not templates

Real-time updates and reports

Emotional and physical support, always in sync

Frequently Asked Questions

Clear answers for peace of mind.

How do I get started with Gramaze?

Getting started is simple. Begin by booking an initial consultation. During this conversation, we’ll understand your needs, assess the situation, and recommend the most suitable care plan for you or your loved one.

Do I need a doctor’s referral to use Gramaze?

No. A doctor’s referral is not required. However, if your loved one already has a physician or specialist, we’re happy to collaborate with them as part of the care plan.

Is care provided at home or in a facility?

All Gramaze services are primarily home-based, allowing patients to receive care in familiar, comfortable surroundings. Facility care is only considered when clinically necessary and in coordination with families.

Can I arrange care for someone else (e.g. my parents)?

Yes. Many of our clients live abroad or have busy schedules. You can arrange care for a parent, relative, or loved one, and receive regular updates to stay informed and involved.

How are caregivers selected and matched?

Caregivers are carefully vetted, trained, and matched based on experience, availability, and compatibility with the patient’s needs and preferences. We believe the right match makes all the difference.

How soon can care begin?

In many cases, care can begin within 24–72 hours after the initial assessment. For urgent needs, we work to respond as quickly as possible.

Can care plans be changed over time?

Absolutely. Care plans are flexible and reviewed regularly. As needs change, we adjust the level, type, or frequency of care accordingly.

What if I’m not sure what type of care is needed?

That’s completely okay. Our consultation process is designed to guide you. We’ll help you understand the options and recommend what’s most appropriate.

How do families stay informed about care?

Families receive regular updates through calls, messages, or digital reports. Our goal is full transparency, especially for family members living abroad.

Is Gramaze only for elderly patients?

No. While we support many seniors, Gramaze also provides care for individuals recovering from illness or surgery, managing chronic conditions, or needing emotional and rehabilitative support.

Is pricing fixed?

No. Pricing is personalised based on care needs, duration, and complexity. A clear quote is provided after the initial consultation, with no hidden fees.

Can family members be involved in caregiving?

Yes. We offer a Family Care Training Package that equips relatives with practical, non-medical caregiving skills to safely support their loved ones alongside Gramaze professionals.

What happens if I need urgent help?

For urgent matters, families can contact our support team or use the WhatsApp chat feature for faster response.

What if care is no longer needed?

You can pause or stop care with appropriate notice. Our team will guide you through the process with clarity and respect.

Still Have Questions?

We’re here to help.
If you didn’t find the answer you were looking for, our care specialists are happy to speak with you.