At Gramaze Healthcare, we respect your privacy and treat personal and health information with care, confidentiality, and responsibility.
This Privacy Policy explains how we collect, use, store, share, and protect your data.
1. Information We Collect
Personal Information
- Name
- Email address
- Phone number
- Address
- Relationship to patient
Health & Sensitive Information
- Medical history and care notes
- Health assessments and care plans
- Uploaded medical documents
- Care preferences and reports
Technical Information
- Website usage data
- Cookies and analytics data
2. How We Use Your Information
Your information is used to:
- Deliver and manage care services
- Coordinate caregivers and professionals
- Communicate with families and representatives
- Process payments and invoices
- Improve service quality
- Meet legal and regulatory obligations
Health information is used only for care delivery and coordination.
3. Legal Basis for Processing
We process personal and health data based on:
- User consent
- Contractual necessity (service delivery)
- Legal and regulatory obligations
4. Data Sharing & Disclosure
Your data may be shared only with:
- Caregivers and healthcare professionals involved in your care
- Internal care coordinators
- Trusted third-party service providers (e.g. payment processors, IT systems)
Gramaze does not sell or trade personal data.
5. International Users & Data Transfers
Gramaze serves families in Nigeria and abroad.
By using our services, you consent to the transfer and processing of your data across borders in accordance with this policy and applicable data protection laws.
6. Data Security
We use appropriate technical and organisational safeguards to protect data against:
- Unauthorised access
- Loss or misuse
- Accidental disclosure
Access to sensitive health information is restricted to authorised personnel only.
7. Data Retention
We retain personal and health data only for as long as necessary to:
- Provide services
- Meet legal, medical, and regulatory requirements
8. Your Rights
You have the right to:
- Request access to your personal data
- Request correction of inaccurate information
- Request deletion where legally permissible
- Withdraw consent (subject to service limitations)
Requests can be made by contacting us.
9. Cookies
Gramaze uses cookies to enhance website functionality and user experience.
You may manage cookies through your browser settings.
10. Policy Updates
We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date.
11. Contact for Privacy Matters
hello@gramaze.com
