Welcome to Gramaze Healthcare (“Gramaze”, “we”, “our”, or “us”).
These Terms of Service (“Terms”) govern your access to and use of our website, platform, and home-based care services.
By accessing our website, booking a consultation, or receiving care through Gramaze, you confirm that you have read, understood, and agreed to these Terms.
1. About Gramaze
Gramaze Healthcare is a healthcare organisation registered in the Federal Republic of Nigeria. We provide non-emergency, home-based healthcare services through a combination of:
- Direct care delivery, and
- A digital coordination platform connecting families, caregivers, and healthcare professionals.
Gramaze does not operate as an emergency medical service provider.
2. Scope of Services
Gramaze offers personalised, non-emergency services including but not limited to:
- Elder Care
- Palliative Care
- Hospice & End-of-Life Care
- Rehabilitation & Physiotherapy
- Mental & Emotional Wellness
- Add-on services such as the Family Care Training Package
All services are delivered based on an initial assessment and an agreed care plan.
3. Non-Emergency Care Disclaimer
Gramaze services are strictly non-emergency in nature.
- In the event of a medical emergency, users must contact local emergency services or visit the nearest hospital immediately.
- Gramaze does not replace hospitals, emergency responders, or specialist medical facilities.
- By using our services, you acknowledge and accept the inherent risks associated with home-based care.
4. Medical & Outcome Disclaimer
- Gramaze does not guarantee medical outcomes, recovery, or improvement.
- Care outcomes may vary based on the patient’s condition, environment, and adherence to care plans.
- Families acknowledge that care decisions are made collaboratively and with informed consent.
5. User Roles & Authority
Care may be requested by:
- Patients
- Family members or representatives acting on behalf of a patient
- Legal guardians or authorised caregivers
By booking services, you confirm that you have the legal authority to do so.
6. Consultations & Assessments
- All care begins with an initial consultation or assessment.
- Assessments are used to understand care needs, risks, and appropriate service levels.
- Recommendations are provided based on information disclosed by the family or patient.
7. Pricing, Billing & Payments
- Pricing is personalised and communicated after assessment.
- Billing is monthly, unless otherwise stated in writing.
- Payment is required in advance of each billing cycle.
- Once care has commenced, no refunds will be issued for that billing period.
- Consultation fees may be deducted from the first month of care if the client proceeds.
8. Cancellations, Modifications & Suspension
- Care plans may be modified as patient needs evolve.
- Cancellations require standard notice as communicated during onboarding.
- Gramaze reserves the right to suspend or terminate services for:
- Non-payment
- Safety concerns
- Misuse of services
- Breach of these Terms
9. Caregivers & Professional Conduct
- All caregivers and professionals are vetted and trained.
- While we aim for compatibility, we do not guarantee personal preference matching.
- Caregiver substitutions may occur due to availability, safety, or operational needs.
10. Limitation of Liability
To the fullest extent permitted by law:
- Gramaze shall not be liable for indirect, incidental, or consequential damages.
- Our total liability is limited to the fees paid for services during the affected billing period.
11. Intellectual Property
All content on the Gramaze website and platform — including text, branding, and materials — is the property of Gramaze Healthcare and may not be reproduced without permission.
12. Governing Law
These Terms are governed by the laws of the Federal Republic of Nigeria.
13. Contact
For questions regarding these Terms:
legal@gramaze.com
